Support — The Pokies 114 (Australia)

We tested support so you don’t have to

At The Pokies 114 we prioritise fast, clear and practical support for Australian players. As part of our independent testing process, we interacted with the support team across multiple channels and at different times of day. Our results show consistent availability, quick live-chat response times and knowledgeable agents able to resolve most standard issues during the first contact.

Primary contact methods

If you need help, The Pokies 114 offers three main contact options. Based on our tests and ongoing monitoring, we recommend using live chat for immediate issues, and email for matters requiring documentation.

• 24/7 Live chat — fastest response for account, technical and payments queries
• Email: [email protected] — best for attaching documents and escalation records
• Phone support — available for selected regions and sensitive verification calls

Response times and languages (our tested averages)

Quick guide: which channel to choose

• Live chat — urgent account access, deposit/withdrawal problems, game errors
• Email — verification uploads, contested transactions, appeals and escalation
• Phone — identity verification, complex security or regulatory matters

Troubleshooting and resolution: our tested process

From our hands-on checks, a clear process delivers swift outcomes. When contacting support, follow these steps to get the fastest resolution:

1. Identify the issue precisely (describe what happened and when)
2. Choose the right channel for speed or documentation
3. Provide account details and any relevant screenshots or transaction IDs
4. Request a ticket number or confirmation for follow-up
5. Escalate politely if the issue is not resolved within the expected timeframe

Common issues we tested and how they were handled

During our review period we submitted the following common queries and recorded the outcomes below.

• Account login and password resets — resolved via live chat within 10 minutes after identity checks
• Deposit not credited — support located the pending bank/PayID transaction and advised on next steps within 30–60 minutes
• Withdrawal processing delay — email provided status and ETA; funds cleared within the stated timeframe
• Game crashes or missing balance — technical team confirmed session logs and restored play credits when appropriate

What information to have ready

Having the right information speeds up resolution. When contacting The Pokies 114 support, prepare the following:

• Your registered email address or mobile number
• Transaction IDs for deposits or withdrawals
• Screenshots of error messages or unexpected behaviour
• Details of the device and browser or app version you are using

Verification and Responsible Gambling

We tested identity verification procedures and found them straightforward and compliant with Australian standards. Expect to provide one or more forms of identification and proof of address when required.

The Pokies 114 supports responsible gambling by offering self-exclusion, deposit limits and cooling-off periods. Our team verified that these tools can be applied directly via the account dashboard or requested through support for urgent action.

Payments, PayID and withdrawal times

The Pokies 114 provides a range of payment options suitable for Australian players, including bank transfers, e-wallets and PayID. Our transactional tests show:

• PayID deposits are usually processed instantly or within a few minutes
• Withdrawals to e-wallets typically clear within 24–48 hours once approved
• Bank transfers may take 2–5 business days depending on the provider

If a withdrawal is delayed, contact support via live chat for the fastest update; use email if you need a documented response.

Fair play and security

We confirmed that The Pokies 114 uses reputable random number generators (RNGs) to ensure fair outcomes, and industry-standard encryption to protect personal and financial data. Support agents are trained to follow strict verification protocols before discussing sensitive account details.

How to escalate an unresolved issue

1. Ask the agent for a ticket number and expected resolution timeframe
2. Request to escalate to a senior agent or the disputes team if the response is unsatisfactory
3. Send a detailed email to [email protected] with the ticket number and your preferred outcome
4. If necessary, keep records of all correspondence and consider contacting your payment provider or relevant regulator in your jurisdiction

Frequently asked questions (FAQ)

What bonuses can I expect at The Pokies 114?

The Pokies 114 runs regular promotions including welcome offers, deposit bonuses and free spins. Specific terms and wagering requirements vary by promotion. We recommend reviewing the bonus terms carefully or contacting support to confirm eligibility.

How do I log in to my The Pokies 114 account?

Visit the site, use the login option and enter your registered email or mobile number and password. If you forget your password, select the password reset option or contact live chat for immediate help.

Can I play on mobile?

Yes. The Pokies 114 is optimised for mobile browsers and dedicated apps where available. We tested multiple devices and confirmed a consistent experience across iOS and Android devices.

Is PayID accepted for Australian players?

Yes. PayID is supported for fast deposits. For withdrawals, check the available payout options in your account and confirm any ID requirements with support.

How long do withdrawals take?

Withdrawal times depend on the chosen method. E-wallets are fastest (24–48 hours after approval), bank transfers can take several business days. For urgent clarification, contact live chat.

How do I set deposit limits or self-exclude?

Deposit limits and self-exclusion options are available in your account settings. If you need immediate assistance, contact support to apply temporary limits or initiate self-exclusion.

How do I report a technical issue with a game?

Provide a clear description, the game name, device and browser/app version, and any screenshots. Use live chat for the quickest acknowledgement and technical follow-up.

Our commitment and final advice

We continually monitor The Pokies 114’s support performance. Our independent tests show a strong, accountable support structure that resolves most queries quickly. For the best results, use live chat for urgent issues and email for matters where you need a documented response. Keep copies of transaction IDs and correspondence — this helps speed up any escalation.

If you need help right now, open the live chat on the site or email [email protected] with your account details and a clear description of the issue. Our experience indicates you will receive a prompt and helpful reply.