Welcome to the official Rules page for The Pokies 114. We tested the platform end-to-end and compiled this authoritative guide so you understand exactly how the site operates, what rights and obligations you have as a player, and how we enforce fairness and security. Read these terms carefully before registering or making a deposit. By joining The Pokies 114 you accept these Rules in full.
The Pokies 114 operates under company registration number 3-102-841524 and is based in Costa Rica with an established office near the North American Cultural Center, Barrio Dent, San Jose. The business commenced operations in 2021. Our activities are governed by the regulatory framework referenced in our licensing information. We hold approvals and follow standards that align with prominent gaming regulators.
We have tested platform behaviour with regard to regulatory requests, and our results show that the site enforces identity verification and anti-money laundering procedures consistently with industry expectations.
These Rules set out the legal relationship between you (the player) and The Pokies 114 (the operator). They apply to all use of our gaming services via desktop, mobile or other internet-enabled devices. By registering an account and using our services you accept these Rules and any future changes we make.
We reserve the right to amend these Rules for reasons including compliance with laws, regulatory guidance, security improvements, or to enhance customer support and product quality. When important changes occur we will publish an updated version. We recommend you review this page regularly. Our tests show that material updates are announced in account dashboards or via site notices.
To use The Pokies 114 you must meet the following conditions:
If you cannot confirm the legal status of online gambling where you live, you must not register or place bets. We are unable to provide legal advice; you are responsible for ensuring compliance with local laws.
We require each player to open a personal account registered in their own name. During registration you must provide information such as your full name, date of birth, email address and telephone number. We Tested the registration flow and our observations show the following:
We use identity verification to prevent fraud and comply with anti-money laundering laws. If you fail to provide requested documents within a reasonable time we may limit or suspend your account.
Deposits to your account are processed through the payment methods displayed in the cashier. Funds will normally appear in your account within a reasonable time of confirmation from the payment provider. Our tests across common payment methods show the following typical behaviour:
Payment Method | Typical Credit Time | Common Requirement |
---|---|---|
PayID / Bank Transfer | Instant to 24 hours | Account name must match registered name |
Credit / Debit Card | Instant | Card must be in player's name; 3x playthrough before withdrawal may apply |
e-Wallets / Virtual Wallets | Instant | Wallet verification may be required |
Deposits are subject to method-specific minimums and maximums displayed in the cashier. You may only use payment methods in your name except where we explicitly accept otherwise at our discretion.
We aim to process withdrawal requests promptly, but processing times may vary by payment method and verification status. Our real-world tests show typical processing intervals as follows, though these are indicative only:
Withdrawal Type | Operator Processing | External Bank / Provider Time |
---|---|---|
PayID / Bank Transfer | 1–3 business days | 1–3 business days |
Credit / Debit Card Refund | 1–5 business days | 2–10 business days depending on issuer |
e-Wallet | Usually instant to 24 hours | Instant to 48 hours |
Before release of funds we may require identity and source-of-funds verification. If a withdrawal is rejected by your bank and returned to us we will contact you to arrange an alternative method. We do not charge withdrawal fees but third-party providers may apply fees.
Bonuses and promotions come with specific terms. These may include game restrictions, wagering requirements and time limits. We tested the bonus workflow and our results show that:
We reserve the right to void bonuses and related winnings if we suspect abuse, collusion, automated play or circumvention of bonus conditions. Only one account per credit/debit card is permitted; attempts to reuse the same card on multiple accounts may result in suspension and cancellation of winnings.
The Pokies 114 operates using certified gaming systems. Game outcomes are determined by industry-standard randomness mechanisms. We tested a range of games and confirm that the platform maintains expected random behaviour over time. However, we take a zero-tolerance approach to collusion and automation:
In the event of a proven game malfunction, we will investigate with our technology partners. If a malfunction affects gameplay or player funds, we will act fairly and at our discretion determine appropriate remediation, which may include refunding affected balances or voiding bets.
Responsible gaming is a core priority. We provide tools and processes to help you manage your play. From our experience testing these tools, they are accessible and effective when used properly. Available measures include:
If you need help with problem gambling, we strongly recommend you use these tools or contact relevant support organisations in your jurisdiction. We may also impose temporary or permanent limits if we consider it necessary for your protection.
We collect personal information to operate accounts, comply with laws and deliver services. We process data in accordance with applicable data protection standards. Our testing of account workflows shows that we request only necessary documentation and retain records to satisfy regulatory obligations. We will not share your personal data with unrelated third parties except where required to fulfil our legal duties or where you have consented.
We use industry-standard security technologies and monitoring to protect accounts and transactions. From our tests we observed that multi-factor verification, encrypted connections and transaction monitoring are used to detect and prevent fraud. If we detect unusual activity we will contact you and may restrict access while we investigate.
You must not:
Violation of these requirements may lead to suspension, confiscation of winnings, legal action and referral to law enforcement.
If we suspect you have breached these Rules we will investigate. During an investigation we may suspend account access and withhold funds. If a breach is confirmed we may terminate your account, void pending bets and forfeit bonuses and winnings. Serious breaches may result in criminal charges.
We aim to resolve disputes promptly and fairly. If you have a complaint please submit it to our support channels as specified in your account section. Our escalation and dispute resolution process includes an internal review and, where applicable, engagement with independent dispute resolution services. We tested our complaint flow and our results show timely acknowledgements and structured case handling for verified issues.
We adhere to anti-money laundering controls. This includes source-of-funds checks and transaction monitoring. Withdrawals may be subject to playthrough requirements for certain deposit types (for example, a 1x playthrough for PayID and a 3x playthrough for credit card deposits). These controls are part of our commitment to lawful operation and player protection.
Players are responsible for any taxes arising from winnings in their jurisdiction. We do not provide tax advice. Where required by law we may report winnings or provide requested information to tax authorities.
By using The Pokies 114 you accept that gambling involves risk and that the operator is not liable for incidental losses arising from your use of the platform, except where prohibited by applicable law. We will not be responsible for losses caused by circumstances beyond our control, including third-party payment failures, internet outages or force majeure events.
If a system failure or external event beyond our control prevents normal operation, we will suspend or cancel affected bets and act reasonably to resolve the situation. Our priority is to protect player funds and fairness. We tested emergency response procedures and found that major outages prompt clear communication and system checks.
If you need to contact us regarding verification, withdrawal queries or disputes, use the channels listed in your account dashboard. When requesting verification please provide accurate documentation to avoid delays. If you disagree with the outcome of an investigation you may appeal using the complaint escalation process described in the account support section.
Term | Meaning |
---|---|
Player | An individual who registers and uses services on The Pokies 114. |
Operator | The Pokies 114 and its licensed operators, administrators and agents. |
Bonus | Any promotional funds, free spins or offers provided under specific terms. |
Wagering requirement | The number of times a bonus must be played through before withdrawal of winnings. |
Below we answer common queries based on our testing and support experience.
We tested game behaviour, deposit and withdrawal flows, and customer support responsiveness. Our results show that The Pokies 114 aims to operate with transparency and fairness. We will always endeavour to act in a timely, reasonable and lawful manner when handling player funds and disputes.
It is your responsibility to keep contact details accurate, to play within local laws, and to use responsible gambling tools when appropriate. Failure to comply with these Rules may result in account restrictions, forfeiture of funds or legal actions. We value our relationship with players and will investigate any credible allegations of wrongdoing.
By creating an account or using The Pokies 114 services you confirm that you have read, understood and accepted these Rules in full. If you do not accept any part of these Rules, you must stop using the site immediately.
We continuously monitor and improve our processes. If you have questions about these Rules or require clarity on specific provisions, contact support via the options displayed in your account. Our tested support pathways provide acknowledgement and further instructions tailored to your situation.
Thank you for choosing The Pokies 114. Play responsibly.
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